This Privacy Policy is developed to let you understand how Dover EX27 Pty Ltd. collects, uses, discloses and protects your personal data when you use our services, including our website and any associated applications (collectively, the “Services”). We will collect your personal data in accordance with the PDPA.

Throughout the site, the terms “we,” “us,” and “our” refer to Dover EX27 Pty Ltd. For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using the Services, you agree to the terms of this Privacy Policy. If you do not consent to such use and disclosure, please cease to access or use the Services available on or through the Site. We assure you that we have implemented stringent security measures to protect your personal data.

If you have any questions, please send an email to [email protected].

Personal Data Collection

When you use our Services, we may collect various types of personal data. This includes your contact information (such as name, email address, and phone number), account registration details (e.g., username and password), payment information (including credit card details), demographic information (e.g., age, gender, location) and usage data (which includes browsing activity and preferences).

Use of Personal Data

We generally use your personal information to facilitate providing the services you requested. We also collect the necessary and relevant information to allow us to continuously improve our services and features to meet your needs better. The personal data collected should be accurate, complete, and up to date to the extent necessary for those purposes.

We use your personal information to provide you with customer support and improve our Services. It is in our interest to be responsive to you, provide effective Services, and maintain our business relationship with you.

We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. We respect your privacy and will always allow you to opt out of these communications.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Data Sharing

Without your consent, your personal information will not be shared or disclosed to third parties (whether for their marketing purposes or otherwise). However, we reserve the right to disclose your personal information as required in the ordinary course and scope of our business, in the provision of our Services and where applicable laws and regulations are required. However, we may disclose to our business partners and third parties, on an anonymous basis, certain aggregate information contained in your personal information for the purpose of analysis and research into the customer activity and use of our website.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it, including satisfying any legal, accounting, or reporting requirements.

We will not delete any data relating to financial transactions less than five years old, as we are legally required to hold this information for five years.

Cookies and Tracking Technologies

Like many websites, we use cookies to power and improve our Site and Services (including remembering your actions and preferences), run analytics, and better understand user interaction with the Services (in our interests to administer, improve, and optimise the Services). We may also permit third parties and service providers to use cookies on our site to better tailor the services, products, and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please remember that removing or blocking cookies can negatively impact your user experience and cause some of the Services, including certain features and general functionality, to work incorrectly or be unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

Your Rights

You have the right to access and correct your personal data, request deletion of your data, and opt out of marketing communications.

Security

We implement security measures to protect your privacy and personal information in the manner and to the extent that we deem appropriate. However, we do not guarantee in any way, and you should not expect, that your personal information or private communications will always remain private and/or safe from any abuse or misuse by third parties.

You should know that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We will also employ the appropriate security techniques to protect data against loss, theft, and unauthorised access by users inside or outside Dover EX27 Pty Ltd.

However, we do not represent or warrant that there will not be, and hereby disclaim any responsibility or liability directly or indirectly arising out of, in connection with, any loss, theft, or unauthorised access, use, or disclosure of any information held or maintained by us.

Children’s Data

Our Products and Services are not directed to individuals under 18 who are not legal adults. We do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us to request that it be deleted.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time without your notice, and the revised policy will supersede the earlier version. The updated Privacy Policy will be effective upon posting on our website. This includes updating it to reflect changes to our practices or for other operational, legal, or regulatory reasons.

It is your responsibility to check our website periodically for changes. If we make a change that significantly affects your rights or, to the extent we are permitted to do so, we will notify you by way of a prominent notice on our website or, if we have your email address, by email.

Contact Information

If there are any questions, concerns or feedback regarding this privacy policy, you may contact us via e-mail: [email protected].

July 2024